Thursday, October 17, 2019
Poor service is one of the primary reasons why banks lose customers. The average experience of a person with their bank is usually unsatisfactory and not pro-customer. Customers today expect seamless service and easy accessibility from the enterprises ...
You cannot sell to a person you don’t know. Whether you a marketer or a sales agent, the eCommerce software you are using is not enough to make your sales. You need to take it further to maximize your sales or marketing campaign reach. That means you h...
I walk into the hotel, wheeling my luggage and briefcase behind me. I am taken aback by the spacious and open modern lobby. I approach the front desk, and Carlos greets me with a smile. We have a friendly exchange – how are you doing, did you hav...
If you work in B2B, then you probably hear the terms “customer-obsessed,” “customer-centric,” and even “customer-powered” used interchangeably on a day-to-day basis. Rather than merely being buzzwords, the increased usage of this kind of language is a...
When choosing agile methodology to serve as your visual process and tool for managing a project, you need to find one that is reliable. Both Kanban and Scrum are widely used by software and web development teams to organize workflows including builds, ...
Preface: This is the third article in my series on sensemaking, for links to all the others in this series, please go to: Sensemaking, The Big Issue Facing Both Our Customers And Us. It turns out that sensemaking is not just a “cool buzzword...

If you don’t have more leads than salespeople, then you’ve got a problem! On the other hand, when leads are flowing in, you’ll need a way to keep lead assigning fair. By their very nature, successful salespeople are competitive souls.  To guide you on your way, we’re sharing 6 lists that you can use to manage…

The post 6 segmented lists every sales team needs appeared first on CommuniGator.

Many call centers struggle with bringing in the right agents to work for them, as well as managers and supervisors. It can be difficult to hire the right people who truly understand and value your services, and mesh with the company culture you are try...
Consumers are paying close attention to brands’ moral, social, and political values. They’re making buying decisions based on the values a brand stands for. However, our research shows that companies lack a systematic approach to values. At CXNYC 2019,...
Razing something down you’ve so painstakingly created only to remodel it, à la Lego, where ‘wreck’ and ‘repeat’ hold as much significance as ‘build’, is anything but simple, especially for businesses. Enterprises which dilly-dally or shy away from rein...

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