Wednesday, July 8, 2020
Should my business outsource its contact center? At TLC, we hear this question a lot. It’s a dilemma that many companies face as they seek to grow and improve their business operations, but it can be tricky to answer. While there can be clear benefits ...
Social media has become a part of everyday life. Case in point: Eighty-one percent of people in the U.S. have a social networking profile, and the number of worldwide users is expected to reach 3.02 billion by 2021. Consumers also have been devoting more of their time to engaging with social media sites. One-seventh of the average user's waking life is spent on social media.
Last month I was traveling from Budapest to Montreal, and forget to book a wheelchair in advance. I skipped the phone and just tweeted to AIR Canada. As expected, problem solved. They were responsive. Similarly, I had a problem with NordVPN some time a...
Photo by FreePik, CC0 1.0 You’ve probably heard the term “toll-free” before on infomercials or other TV programs. What is a toll free number? How does it differ from a regular phone number, and should you use one? This article will explain what a toll-...
Photo by Daniele Levis Pelusi on Unsplash Automation is not a new concept. While modern examples include making bread, manufacturing cars, or copying documents, some scholars say its earliest forms date as far back as two thousand years....

“dotdigital support, Stephen speaking, how can I help?” Open a Live Chat within Engagement Cloud and a friendly face will appear, eager to help. Call our support line and a knowledgeable support expert will be on the…

The post Introducing your dotdigital Support Team appeared first on dotdigital blog.

Photo: Pexels In recent years, social media customer service has become one of the most important service points of organisations in no time. Many organizations in the UK provide high quality customer service on social media and the market is not stand...
Photo by JESHOOTS.COM on Unsplash While there are a few exceptions, customers really only reach out to customer service when something unexpected happens: the order didn’t arrive when anticipated, a part is missing or the product is broken, or in...
Bots are gaining popularity because they are effective in providing good customer experience. As bots never sleep you always have the door open for your customers i.e. 24×7, 365 days. Although businesses love bots, but often customers hate them du...
If you lead a customer success team, you probably find yourself often wondering how to improve customer service. It’s only natural to want to give great service to your client. Customer service is the cornerstone of great business. When it comes ...

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