Thursday, October 17, 2019
I walk into the hotel, wheeling my luggage and briefcase behind me. I am taken aback by the spacious and open modern lobby. I approach the front desk, and Carlos greets me with a smile. We have a friendly exchange – how are you doing, did you hav...
It all started with a carry-on bag. It's one of my favourites - a dark navy with black piping by a well-known luggage manufacturer. I I splurged and paid quite a bit but felt reassured as it came with warranty and assurance by the sales rep that I woul...
In the world of commerce, the use of visual and voice searches is increasing. Over the last several months, voice and visual queries have surged, particularly over the last holiday shopping season. This should hardly be a surprise when you realize that...

I admit it. I have my head in the clouds often. I’m a dreamer and a builder. I like building, creating, shaping…new ideas, new software, new businesses. Earlier in my career, my focus was on[...]

The post Happy Birthday SugarCRM! appeared first on Get your daily dose of Sugar.

Consumers are paying close attention to brands’ moral, social, and political values. They’re making buying decisions based on the values a brand stands for. However, our research shows that companies lack a systematic approach to values. At CXNYC 2019,...
IMAGE SOURCE: https://unsplash.com/photos/0E_vhMVqL9g Consumers are always looking for businesses that they can relate to, and that treat them well. These same folks will quickly leave a company behind that doesn’t deliver a stellar experience and supp...
This is a modified version of a post I originally wrote for CallidusCloud. It appeared on their blog on June 14, 2018.If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experienc...
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to...

Sometimes you’re the bug and sometimes you’re the windshield. In this crazy race we call tech innovation, the last couple of years have been running at top speed in the front-office business apps market.  Cloud[...]

The post No-Touch CRM appeared first on Get your daily dose of Sugar.

Micro-interactions, transitions, and in-app animations should do one great job, which is to explain the logic of an app to a user and improve the overall app usability. You might hear it many times: good design is obvious, but great design is transpare...

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