Accounting is a necessary evil, and invoice processing is the smaller necessary evil within, especially when done manually. It is a long tedious job, prone to errors and misinterpretations, requiring qualified workforce to do repetitive tasks. Every co...

I admit it. I have my head in the clouds often. I’m a dreamer and a builder. I like building, creating, shaping…new ideas, new software, new businesses. Earlier in my career, my focus was on[...]

The post Happy Birthday SugarCRM! appeared first on Get your daily dose of Sugar.

As discussed in our previous blog ‘What is the difference between validation, verification and authentication?’, the data elements for identity validation don’t carry a high level of certainty that it is you and while identity verification, can significantly increase the confidence that the person is who they truly say they are, this is often accompanied…

The post How Risk Based Authentication can securely identify customers while removing friction from the journey appeared first on Latest Thinking Blog.

Understanding the Voice of the Customer (VoC) and using this insight to drive real improvements is critical to transforming the customer experience. However, achieving the deep VoC understanding that brands require means moving beyond simple, quantitat...
Netflix is one of the greatest platforms that is used by almost everyone. This is a great source of entertainment when it comes to watching shows or movies. Almost everyone opts to have a Netflix subscription or they share it with their friends or fami...
You don't have to be entrenched in the tech world to have heard the term, "artificial intelligence," but what is artificial intelligence, or AI, as it's commonly known? Simply put, AI is the simulation of human intelligence processes performed by machines or computer systems. Nowadays, AI is being used to carry out many jobs previously held by humans, but there's no need to panic.

A humble bestseller product recommendation is an easy win. For a little effort and low data dependencies, it gives you strong revenue uplift. Bestsellers’ high performance makes sense. Your most popular products are popular for good reason.…

The post Why use AI-powered product recommendations? appeared first on dotdigital blog.

Artificial Intelligence (AI) and Machine Learning (ML) are becoming increasingly mainstream. The reason for this is because when applied in an organisational context effectively they can significantly enhance business outcomes. Utilising data and AI at...
When we think about the most impactful technologies in the last decade, one can argue that mobile and cloud have made the most impact on customer service (CS). The explosion of mobile phones was not just about a change in form-factor, but the emergence...
I just returned from attending several spring digital marketing conferences – Adobe Summit and Martech West.  In both the art of the possible was on full display and got me thinking about whether fully-automated AI-driven digital marketing c...

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