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Artificial Intelligence

When we talk about disruptive technologies, Artificial Intelligence (AI) tops the list. It has brought revolutionary changes in business processes with the help of Machine Learning (ML). Both AI and ML are still in the nascent stage, but they have star...
This article first appeared on CX Accelerator on January 7, 2019. Click here to read the original post. I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a stick-shif...
Netflix is one of the greatest platforms that is used by almost everyone. This is a great source of entertainment when it comes to watching shows or movies. Almost everyone opts to have a Netflix subscription or they share it with their friends or fami...
The Fourth Industrial Revolution is seeing artificial intelligence (AI) and other emerging technologies fueling innovation, digital transformation, and disruption across every single industry. The stakes are high and the imperative is clear: organisati...
For many years, AI has held science fiction-like promise. As on today, almost every field, domain and industry has been impacted as well as transformed by AI when it comes to processing efficiency and improvement. However, Artificial Intelligence and M...
Artificial intelligence (AI) is maligned at one extreme—a robot apocalypse!— with automation-related boredom at the other. Yet so far the Fourth Industrial Revolution is transforming jobs by providing more creative and productive opportunities rather t...
Understanding the Voice of the Customer (VoC) and using this insight to drive real improvements is critical to transforming the customer experience. However, achieving the deep VoC understanding that brands require means moving beyond simple, quantitat...
For the fifth annual State of Marketing report, Salesforce Research surveyed more than 4100 marketing leaders worldwide. The report explores how: Cross-functional collaboration is changing to address customer needs and satisfy business demands Data i...
A few weeks ago Google announced the beta rollout for its new enterprise product: Contact Center AI. The announcement was met with a flurry of media activity, with many reporters citing statistics about increasing AI adoption. Google isn’t the only one...
It’s the golden age of artificial intelligence (AI). No longer are machine learning algorithms implemented in server rooms with code scripted by research scientists. Instead, AI-driven insights are readily-available with cloud-based software solutions, like Pardot Einstein, which are flexible, simple to integrate, and tremendously powerful. Nevertheless, some marketers remain skeptical regarding the promises of AI....

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